Yes, your Mastering Business CD-ROM is both PC and Macintosh compatible.

The current version of Mastering Business does not run on a network. It runs directly from the CD-ROM drive on individual computers. However, an online version of Mastering Business is in development and will be available sometime in the near future.

1. Insert the Mastering Business CD into your CD-ROM drive. It should start automatically. If it does not, you can start the program using one of the following methods.
2. Select Run from the Start menu on the Taskbar.
3. Type D:\MasteringXXX.html (where D is your CD-ROM drive and XXX is the series/discipline you are running, for example, MasteringMarketing.html. IMPORTANT NOTE: Many computers are set to hide the file extensions of common files. In this case, you may only see a file called MasteringMarketing—without the ".html" extension)

Or

1. Double click the My Computer icon on your Desktop.
2. Double click the CD-ROM drive.
3. Double click the MasteringXXX or MasteringXXX.html file (where XXX is the series/discipline you are running, for example, MasteringMarketing.html).
4. On the "splash" screen, click on the button that says "Click here to begin."

Follow the steps below to run Mastering Business on a Macintosh.

1. Insert the disk into your CD-ROM drive.
2. Double click the MasteringXXX icon on your Desktop. (where XXX is the series/discipline you are running, for example, Mastering Marketing).
3. Double click the MasteringXXX.html file (where XXX is the series/discipline you are running, for example, MasteringMarketing.html).
4. On the "splash" screen, click on the button that says "Click here to begin."
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Each episode of Mastering Strategy proceeds as follows:

1. Introduction: A brief text description of what the student will see in the Introductory Video.
2. Introductory Video: A dramatization of the central challenge faced by CanGo.
3. Concepts: A brief text discussion of the theory and concepts addressed in the Introductory Video.
4. Exercises: Questions that ask the user to apply knowledge and skills to the challenge explored in the Introductory Video.
5. Resolution Video: A presentation of how the CanGo team responded to the challenge.
6. Case Video: A presentation of a new challenge related to the central issue of the episode.
7. Discussion Questions: Questions that ask the user to reflect on the challenge dramatized in the Case Video.

At every point of transition you will find directions that clearly indicate how to move to the next segment of the episode.

• Make sure your speakers are turned on.
• Make sure the volume is turned to the appropriate level.
• Make sure your speakers are properly plugged into your computer.
• Make sure your sound card is properly configured.

If QuickTime is installed and the audio still doesn't work, change the QuickTime setting using this quick four step procedure:

1. Click on "Start" and select "Settings" and then "Control Panel"
2. Double-click on the "QuickTime" icon
3. In the window that opens, find the drop-down box and select "Sound Out"
4. Then select the "waveOut" device for playback from the drop down menu

Click the "REFRESH" button on your web browser and/or make sure you have QuickTime Player (4.0 or above) installed on your computer.

If QuickTime is installed and the video still doesn't work, change the QuickTime setting using this quick four step procedure:

1. Click on "Start" and select "Settings" and then "Control Panel"
2. Double-click on the "QuickTime" icon
3. In the window that opens, find the drop-down box and select "Video Settings"
4. Click on the radio button next to "Safe Mode (GDI Only)"

Make sure you have the QuickTime Player (4.0 or above) installed in your computer and that your software is compatible with the QuickTime Player.

If you do not see the video player controls on the top left of your screen when on the Introduction page of a given episode, you may need to install QuickTime 4. To install QuickTime 4 on your computer, follow the following steps:

1. Double click on the My Computer icon on your desktop.
2. Double click on the icon for your CD-ROM drive. If this does not work right click and select open.
3. Double click on the folder called quicktimeinstallation
4. Double click on the file called quicktimeinstaller or quicktimeinstaller.exe
5. Follow the onscreen prompts to complete the installation of the QuickTime software.

1. Double click on the MasteringXXX CD-ROM icon on your desktop (where XXX is the series/discipline you are running, for example, Mastering Marketing).
2. Double click on QuickTime Installer.smi to mount the disk image on your desktop.
3. Double click on the QuickTime Installer disk image on your desktop.
4. Double click on the QuickTime Installer application and follow the onscreen prompts to install QuickTime.
5. Restart your system to complete the installation.
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If you don't have the appropriate Internet browser software then follow these instructions to install Microsoft Internet Explorer version 5.5:

1. Double click on the My Computer icon on your desktop.
2. Double click on the icon for your CD-ROM drive.
3. Double click on the folder called MSIE.
4. Double click on the file called ie5setup or ie5setup.exe.
5. Follow the onscreen prompts to complete the installation of the Internet Explorer software.

1. Double click on the Mastering Strategy CD-ROM icon on your desktop.
2. Double click on Internet Explorer.smi to mount the disk image.
3. Drag the folder called Internet Explorer 5 from the disk image to your hard drive to install Internet Explorer.
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If the small video is already playing when you click on "View Double Size," you will get the sound from both videos simultaneously. In order to prevent this, you need to STOP the smaller video BEFORE clicking on the "View Double Size" button. If you are already playing the larger video, click on the smaller video screen to stop playback and then return to the larger video screen.

External links may be temporarily unavailable for a variety of reasons, including power outages, server maintenance, and problems on the Internet. Check the Updates page for the episode you are viewing for information and/or alternative links. Click on http://www.prenhall.com/masteringbusiness/updates/.

Go to the File menu in the upper left corner of your Web browser. Click on the menu and select Close (Windows) or Quit (Macintosh). Alternatively, Windows users may click on the X in the upper right corner of the browser and Mac users can click on the box in the upper left hand corner of the browser.

If you have a problem running the CD, review the ReadMe file on your CD. If you still have a problem or question about the CD call 1-800-677-6337 between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday. You can also send a message to media.support@pearsoned.com.

Our technical support staff will need to know certain things about your system in order to help us solve your problems more quickly and efficiently. If possible, please be at your computer when you call for support. You should have the following information ready:

1. product title and product ISBN (you can find this information on the package);
2. computer make and model;
3. RAM available;
4. hard disk space available;
5. printer make and model;
6. detailed description of the problem, including the exact wording of any error messages.
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Instructors’ manuals are available for all the Mastering Business CDs to qualified instructors only. To obtain an instructors’ manual, please contact your local Prentice Hall sales representative. You can find out who your local sales rep is by calling 1-800-526-0485.

We welcome your feedback on any aspect of your Mastering Business experience. You may e-mail your comments to us at masteringbusiness@pearsoned.com.

Click on the "About Mastering Business" link on the Mastering Business homepage. Visit the Mastering Business Web site for more information.

Professors can contact their Prentice Hall sales representative or visit the Prentice Hall catalogue online at http://vig.prenhall.com/.

Microsoft made changes to Internet Explorer 5.5 sp2 and Internet Explorer 6, which necessitate an update in order to play QuickTime videos in these browsers. If you are using one of these browsers, you need to download an "ActiveX" control for QuickTime. Proceed to http://www.apple.com/quicktime/ and you should be automatically prompted to download and install the ActiveX control. Once the control is installed, you can access the QuickTime videos normally.

If you have any other questions, please contact us at mbsupport@pearsoned.com.