This page contains a "Quick Start" guide that explains the basic components of Mastering Business. We also have an online set of Frequently Asked Questions.

We would welcome your feedback on this product. You can visit our Feedback page or send us e-mail at masteringbusiness@pearsoned.com.

Quick Start

After starting Mastering Business, you will see the "Welcome" screen. Follow the "click here to begin" link to access the "Table of Contents." From the "Table of Contents" page you can view the Pilot Video. When you are finished, select the episode that you want to see by clicking on its title.

You can move through each episode by clicking on the "next page" hyperlinks at the bottom of each page. Each episode contains six sections: Introduction, Concepts, Exercises, Resolution, Case, and Discussion. You can jump to a particular section by clicking the link for that section which is located underneath the episode title.

Now let's take a look at an episode in detail.

Introduction

This provides a summary of the episode's theme and presents the Introductory Video.

• Begin by reading the episode summary and then watch the Introductory Video. You should always read the text in full on each page before proceeding to the next section.
• To watch a video click once in the video frame at the upper-left of the screen. Note that it may take a few seconds for the video to begin playing.
After watching the video proceed to the Concepts section by clicking the "next page" link at the bottom of the page.

Concepts

This section presents a summary of the concepts which underly the issues addressed in the episode.

• To view a hyperlink to an Internet site that is cited in the text, simply click on the link. This will cause your browser to open the Web page in a new window.
• When you finish reading the summary of the concepts click the "next page" link to move on to the exercises.

Exercises

This section presents interactive exercises in which you utilize your understanding of the concepts to address the issues raised in the Introductory Video.

• The exercises are presented in several diferent forms including multiple choice, matching, and essay questions.
• After you have completed an exercise, click the "How did I do?" button to have your responses graded and receive feedback.
• After you finish the exercises proceed to the Resolution section.

Resolution

The Resolution Video depicts how the situation presented in the Introductory Video played out at CanGo. Think about how the resolution may have differed at CanGo if other choices were made. After you have watched the video, proceed to the Case section.

Case

The Case Video may take the issues raised in the Introductory Video and Resolution Video a step further or present an additional situation which relates to the concepts underlying the episode. Watch the video and then proceed to the Discussion section.

Discussion

This section presents discussion questions related to the issues raised in the Case Video. This episode is completed when you have answered the discussion questions.

Troubleshooting:

No Compatible Internet Browser

If you don't have the appropriate Internet browser software then follow these instructions to install Microsoft Internet Explorer:

Windows

To install Microsoft Internet Explorer 5.5, click the "Install Microsoft Internet Explorer 5.5" button on the welcome screen which appears when you insert the CD. Follow the instructions on the screen to complete the installation.

Please follow the steps below if the Mastering Business welcome screen is not visible.

1. Double-click on the My Computer icon, the My Computer window will open.
2. Double-click on the CD icon to launch the Mastering Business welcome screen.
3. Click the "Install Microsoft Internet Explorer 5.5" button on the welcome screen which appears when you insert the CD.

Macintosh

Please follow the instructions below to install Microsoft Internet Explorer 5.0.

1. If it is not already open, double-click on the CD icon.
2. Double-click on "Internet Explorer 5.smi" to mount the "Internet Explorer 5" disk image on the desktop.
3. If it is not already open, double click on the "Internet Explorer 5" disk image to view its contents.
4. Drag the "Internet Explorer 5" folder to your hard drive to install Microsoft Internet Explorer.

No Sound

If you do not get any sound when playing the videos on the CD, check to see if your speakers are plugged in and turned on. If this is correctly set up, check to see that the volume controls on the speakers and your computer are set at an appropriate level. Check your computer's help files for additional instructions on adjusting the volume.

No Video Player

If you do not see video player controls on the top left of your screen when on the introduction page to an episode, you may need to install Quicktime 4. To install Quicktime 4 on your computer:

Windows

To install QuickTime, click the "Install QuickTime" button on the welcome screen which appears when you insert the CD. Follow the instructions on the screen to complete the installation.

Please follow the steps below if the Mastering Business welcome screen is not visible.

1. Double-click on the My Computer icon, the My Computer window will open.
2. Double-click on the CD icon to launch the Mastering Business welcome screen.
3. Click the "Install QuickTime" button on the welcome screen which appears when you insert the CD.
4. Follow the onscreen prompts to complete the installation of the Quicktime software.

Macintosh

Follow the instructions below to install QuickTime.

1. If it is not already open, double-click on the "Mastering Essentials" CD.
2. Double-click on "QuickTime Installer.smi" to mount the "QuickTime Installer" disk image on the desktop.
3. Double click on the "QuickTime Installer" disk image to view its contents.
4. Double-click on ""QuickTime Installer" application to begin the intallation.
5. Follow the instructions on the screen to install QuickTime.

Sound from Both Large and Small Videos Simultaneously

If the small video is already playing when you click on "View Double Size," you will get the sound from both videos playing simultaneously. To prevent this, you need to STOP the smaller video BEFORE clicking the "View Double Size" button. If you are already playing the larger video, click on the smaller video screen to stop playback and then return to the larger video screen.

Technical Support

If you have a problem running the CD, review the ReadMe file. If you still have a problem or question about the CD call 1-800-677-6337 between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday. You can also send a message to media.support@pearsoned.com.

Our technical support staff will need to know certain things about your system in order to help us solve your problems more quickly and efficiently. If possible, please be at your computer when you call for support. You should have the following information ready:

• Product title and product ISBN (you can find this information on the package);
• Computer make and model;
• RAM available;
• Hard disk space available;
• Printer make and model;
• Detailed description of the problem, including the exact wording of any error messages.

Still Encountering Problems

If you are still encountering problems, please e-mail us at mbsupport@pearsoned.com and we will be happy to address your problems in a timely and efficient manner.